Thank you all for your thoughts and comments (good and bad), I am very thankful for all that you have allowed me to do in this community. I believe working with the various charities has been the most rewarding of all. I have found that people care more about others than one might think. There are many people in this community that stay quiet in the background, while giving their hearts and souls to benefit others. It has been an honor working with you and I hope to continue in the future. Many have asked what is happening with Mattress World.
What has happened?
I believe in being responsible for my choices. Simply stated, during good economic times, Mattress World grew very quickly, and expanded to service more of the community. However, we did not prepare the business for any potential downturn, and when the recession hit, it negatively impacted our business, like many businesses in this community and across the country. Mattress World made continuous adjustments the past two years, and when it appeared the company would survive the economic crisis, we were hit with, what we consider, an excessive and unfair tax assessment by the State of Washington - this even as an Oregon company, with no retail stores in the State of Washington. We have and continue to fight this. But, this new element created an unrecoverable financial blow, which has been reflected in our customer service and has done great harm to the reputation Mattress World worked so hard to build. I would like everyone to understand that no one at Mattress World is responsible but me, Sherri Hiner. The staff and family members were not given enough information to take care of you in the manner of which we pride ourselves. I have been liquidating everything to make sure all our customers will be taken care of. My deepest apologies for how long this has taken. It is my full intent to make sure each and every customer has been taken care of the best way possible. I ask for your patience while we use the promotional company to take care of all current customers and help us to take care of the past customers.
The Canby and Downtown locations are independently owned and operated, and have and will in the future consistently provide you with the superior service you deserve. Their goal will be to sell the highest quality mattress for the lowest price, provide jobs for our loyal employees, give back to the community by supporting all the local charities we can, and have fun.
Thank you,
Sherri J. Hiner
Phone: (503)742-9004
Fax: (503)742-8955
December 30, 2011